When the telecommunications group at General Motors initially began using Tableau dashboards to track service requests and incidents, reports had such long load times that managers couldn't use them effectively. "It really wasn't something they could use on their own, let alone use in a meeting," said Katrina Botting, who heads data strategy and intelligence for GM's telecom organization, in a presentation at Tableau Conference 2017. It wasn't until last year, when Botting and her team learned how to effectively utilize the software's data extract feature as part of GM's Tableau implementation, that reports loaded quickly enough to be truly self-service. The extract feature loads a snapshot of data stored on disk into memory; now, virtually all reports are based on extracted data, and reports that once took several minutes to load do so in seconds, Botting said. Managers in the telecom unit used to meet with each other just to make sure they a...
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